Sales Desk for plumbing companies

Turn leak calls into booked jobs.

When your plumbers are on jobs and the office line is busy, the Sales Desk answers, tells a spreading leak from a slow drip, and books the visit.

Hear it answer a call Book a call

The call you never hear about.

A homeowner finds water under the sink on a busy Tuesday morning.

Your plumbers are under other houses, and the office is on another call.

It rings out. He calls the next plumber on the list, and they book him first.

What happens to the call.

A homeowner calls

Mid morning rush, nights or weekends

Your team can’t answer

It rings through to the desk

The desk picks up

In your company’s name

Works out the problem

Leak, clog, no hot water or a backup

Sorts the urgent ones

Spreading water goes to a person

Books the visit

From your real open times

Your team gets the details

A summary of every call, right away

Set up with your services, your area and your calendar.

It answers the questions homeowners actually ask, the way your office would.

Your services

Leaks and burst pipes
Water heaters
Drains and sewer lines
Fixtures and remodels
Sump pumps

The questions it asks

Where the water is, and if it is spreading
Whether they can shut it off
Hot water, drain or fixture
Home or business
Best time for a visit

Every call

Service area
How pricing works, without guessing a number
Hours and next steps
What to do until you arrive
Urgent calls to your on call plumber

No hot water in the middle of a busy day.

A sample call to a made up plumbing company, and the note its team got afterward.

Sample call · Northline Plumbing

No hot water in the middle of a busy day

Megan Schultz, Tuesday, 11:15 AM

Answers the price question without guessing

Read the call

Sales DeskThanks for calling Northline Plumbing. How can I help?
MeganHi, we have no hot water, and there’s a little puddle under the water heater.
Sales DeskGot it. Is the water still spreading, or has it stayed about the same?
MeganIt’s about the same. It’s not a flood or anything.
Sales DeskGood. If it starts spreading, turn the cold water valve on top of the heater to off. Would you like someone to come out and take a look?
MeganYes. Roughly what does something like this cost?
Sales DeskIt depends on what the plumber finds, so I won’t guess. They’ll go over the price with you before any work starts. I have Thursday at one, or Friday morning at nine.
MeganThursday at one is great.
Sales DeskYou’re all set for Thursday at one. You’ll get a text confirming it with our number, in case anything changes.

What the team gets

Visit booked

Thursday, 1:00 PM

Caller: Megan Schultz
Problem: No hot water, small puddle under the heater
Asked about: Price. Told the plumber will go over it first
Told to: Shut the cold valve if the leak spreads

Leak was steady when she called, not spreading.

A made up business and caller. The voice answering is the Sales Desk.

Your team keeps working. The desk covers what they miss.

After hours and weekends

The calls that come in after the office closes still get answered and booked.

When every line is busy

The office is on another call and the crew is on a job. The call still gets handled.

When it needs a person

Urgent calls and anyone who asks for a person go straight to your team.

How the Sales Desk works

Fair questions.

What does it say when someone asks for a price?

What you tell it to. Most plumbers have it explain that the plumber goes over the price before any work starts, rather than guess.

What about a pipe that is flooding the basement?

You decide what counts as urgent. Those calls go straight to your on call plumber, and the caller is told how to shut the water off.

Will it replace my office?

No. It picks up the calls your team can’t get to: after hours, on weekends, and when every line is busy.

Do we change our phone number?

No. Calls your team does not answer ring through to the desk, and it answers in your company’s name.

Is it AI?

Yes. An AI voice assistant answers, set up with your services and watched by our team.

Hear it before you decide.

Call it the way one of your customers would. If it isn’t good enough for them, don’t use it.

Hear it answer a call Book a call