Skip to content
Book a call

Adara Sales Desk

The calls your team misses, answered and booked.

Your team keeps working the way it does today. When nobody can get to the phone, the Sales Desk picks up, works out what the caller needs, and puts the work on your calendar.

Hear it answer a callBook a call

Answers

Picks up in your company’s name.

Your name, not ours: Callers hear your business, the way your front desk would answer.

Questions answered: Your services, your area, your hours and how a visit works, set up with your own answers.

Plain and patient: It speaks clearly, takes its time with older callers, and repeats things when asked.

Qualifies

Asks what your best person would ask.

What they need: The problem in the caller’s own words, and the details your crew needs before they go.

How soon: Whether it can wait for a regular visit or needs someone tonight.

Whether it fits: Your service area and the work you do, so it never books a job you would turn down.

Books

Puts the visit on your calendar.

Real open times: It offers times from your calendar, so nobody is promised a slot you do not have.

A confirmation text: The caller gets a text with the time and your number before they hang up.

Follow up until they answer: A lead that comes in by form or text gets a call back, then a text if nobody picks up.

Hands over

Your team gets the whole call.

A summary of every call: Who called, what they need, what was booked, and anything worth knowing before you go.

Urgent goes to a person: A no heat call, a leak that is spreading, or anyone who asks for a person goes straight to whoever you name.

Every call kept: The full transcript of every call is saved, so you can read exactly what was said.

You stay in charge.

It is your phone line and your customers. Here is how it stays that way.

Your number stays the same

Calls only ring through to the desk when your team can’t answer.

Your rules

You choose the hours it covers, the questions it asks, and what it is allowed to book.

A person when it matters

Urgent calls and anyone who asks for a person go to your team.

Watched by our team

An AI voice assistant answers, and we review its calls and tune it to your business.

Listen to a call.

Five calls to made up businesses, each with the note the team got afterward. One of them is a caller it should not book.

Sample call · Ridgeview Heating and Air

A furnace out on a Sunday night

Kelly Brandt, Sunday, 9:40 PM

Spots the urgent call and books the first visit

Read the call
  1. Sales DeskThanks for calling Ridgeview Heating and Air. How can I help?
  2. KellyHi, our furnace stopped working and the house is getting cold.
  3. Sales DeskI’m sorry, that’s no fun on a night like this. Is it blowing cold air, or not running at all?
  4. KellyNot running at all. The thermostat is on, but nothing happens.
  5. Sales DeskOkay. Is there anyone at home who could have a hard time in the cold, like young kids or someone older?
  6. KellyWe have two little kids, yes.
  7. Sales DeskThen I’m marking this urgent and sending it to the technician on call right now. I can also hold the first visit tomorrow at eight. Would that work?
  8. KellyYes, please. Thank you.
  9. Sales DeskYou’re booked for tomorrow at eight, and you’ll get a text confirming it. If the technician can come sooner tonight, they’ll call you at this number.

What the team gets

Urgent

Visit booked, marked urgent

Monday, 8:00 AM

Caller
Kelly Brandt
Problem
Furnace not running, thermostat on
At home
Two young kids
Sent to
The technician on call

Asked to hear from the technician tonight if anyone can come sooner.

A made up business and caller. The voice answering is the Sales Desk.

Sample call · Northline Plumbing

No hot water in the middle of a busy day

Megan Schultz, Tuesday, 11:15 AM

Answers the price question without guessing

Read the call
  1. Sales DeskThanks for calling Northline Plumbing. How can I help?
  2. MeganHi, we have no hot water, and there’s a little puddle under the water heater.
  3. Sales DeskGot it. Is the water still spreading, or has it stayed about the same?
  4. MeganIt’s about the same. It’s not a flood or anything.
  5. Sales DeskGood. If it starts spreading, turn the cold water valve on top of the heater to off. Would you like someone to come out and take a look?
  6. MeganYes. Roughly what does something like this cost?
  7. Sales DeskIt depends on what the plumber finds, so I won’t guess. They’ll go over the price with you before any work starts. I have Thursday at one, or Friday morning at nine.
  8. MeganThursday at one is great.
  9. Sales DeskYou’re all set for Thursday at one. You’ll get a text confirming it with our number, in case anything changes.

What the team gets

Visit booked

Thursday, 1:00 PM

Caller
Megan Schultz
Problem
No hot water, small puddle under the heater
Asked about
Price. Told the plumber will go over it first
Told to
Shut the cold valve if the leak spreads

Leak was steady when she called, not spreading.

A made up business and caller. The voice answering is the Sales Desk.

Sample call · Summit Ridge Roofing

Hail damage the morning after a storm

Dave Kowalski, Wednesday, 7:05 AM

Books the inspection and handles the insurance question

Read the call
  1. Sales DeskThanks for calling Summit Ridge Roofing. How can I help?
  2. DaveMorning. That hail last night dented my gutters, and I’m worried about the roof.
  3. Sales DeskA lot of people are calling about that storm. Is any water coming inside, or is it just the damage you can see outside?
  4. DaveNothing inside yet. Just the gutters, and a few shingles in the yard.
  5. Sales DeskOkay. The next step is an inspection, so someone can check the whole roof. Are you planning to go through your insurance?
  6. DaveProbably. Do you help with that?
  7. Sales DeskThe inspector takes photos of everything they find, so you have them for your claim. I can book Saturday at ten, or Monday afternoon.
  8. DaveSaturday at ten works.
  9. Sales DeskYou’re booked for Saturday at ten. You’ll get a text confirming it. If water starts coming in before then, call us back and say it’s leaking.

What the team gets

Inspection booked

Saturday, 10:00 AM

Caller
Dave Kowalski
Damage
Dented gutters, shingles down, no leak inside
Cause
Last night’s hail
Insurance
Plans to file a claim, wants photos

Told to call back and say it is leaking if water gets inside.

A made up business and caller. The voice answering is the Sales Desk.

Sample call · Brightway Electric

An outlet that sparked and smells like burning

Ana Torres, Thursday, 6:50 PM

Puts safety first and gets a person on it

Read the call
  1. Sales DeskThanks for calling Brightway Electric. How can I help?
  2. AnaHi. An outlet in my kitchen sparked, and now it smells like something’s burning.
  3. Sales DeskThank you for calling. First, please don’t use that outlet. Do you know which breaker it’s on?
  4. AnaI think so. It’s labeled kitchen.
  5. Sales DeskPlease switch that breaker off now. If you see smoke or flames, leave the house and call 911.
  6. AnaOkay, it’s off. No smoke, just the smell.
  7. Sales DeskGood, thank you. This needs an electrician tonight, so I’m sending it straight to the one on call. They’ll call you back at this number.
  8. AnaThank you so much.
  9. Sales DeskLeave the breaker off until they’ve looked at it. You’ll get a text with our number, too.

What the team gets

Urgent

Sent to the electrician on call

Urgent, call back tonight

Caller
Ana Torres
Problem
Kitchen outlet sparked, burning smell
Done on the call
Kitchen breaker switched off, no smoke
Sent to
The electrician on call

Told to leave the breaker off and to call 911 if she sees smoke.

A made up business and caller. The voice answering is the Sales Desk.

Sample call · Ridgeview Heating and Air

A caller it should not book

Jim Hartley, Saturday, 2:30 PM

Says no to a job that does not fit

Read the call
  1. Sales DeskThanks for calling Ridgeview Heating and Air. How can I help?
  2. JimHi, I need someone to look at the heater for my pool, up in Marinette.
  3. Sales DeskThanks for asking us. We don’t work on pool heaters, and Marinette is outside the area we cover, so I don’t want to book a visit we can’t keep.
  4. JimAh, okay. Do you know anyone who does?
  5. Sales DeskI don’t want to point you somewhere I can’t vouch for. I’ll pass your number to the team, and if they know someone good up there, they’ll call you.
  6. JimThat’s fair. Thanks.

What the team gets

Not booked: outside the work you do

No visit

Caller
Jim Hartley
Wanted
Pool heater repair in Marinette
Why not
Not a service you offer, outside your area

Asked for a referral. Worth a call back if the team knows someone.

A made up business and caller. The voice answering is the Sales Desk.

When nobody can answer.

Every business has some way of handling the calls it misses. Here is what each one does with them.

The Sales Desk

  • Answers in your company’s nameYes
  • Asks your questionsYes
  • Books the visit on your calendarYes
  • Picks up when every line is busyYes
  • Covers nights and weekendsYes
  • A summary for your teamYes

Voicemail

  • Answers in your company’s nameNo
  • Asks your questionsNo
  • Books the visit on your calendarNo
  • Picks up when every line is busyNo
  • Covers nights and weekendsYes
  • A summary for your teamNo

An answering service

  • Answers in your company’s nameYes
  • Asks your questionsSome
  • Books the visit on your calendarSome
  • Picks up when every line is busyYes
  • Covers nights and weekendsYes
  • A summary for your teamA message

Hiring another person

  • Answers in your company’s nameYes
  • Asks your questionsYes
  • Books the visit on your calendarYes
  • Picks up when every line is busyNo
  • Covers nights and weekendsNo
  • A summary for your teamYes

Hiring is the right answer once there is enough work for another person. The desk covers the calls before then, and after.

Set up for your trade.

The same desk, set up with the services, questions and urgent calls of your kind of work.

Fair questions.

Will it replace my receptionist?

No. It picks up the calls your team can’t get to: after hours, on weekends, and when every line is busy.

Is it AI?

Yes. An AI voice assistant answers, set up with your business and watched by our team.

What if a caller wants a real person?

It hands the call to your team, or sends them a message marked urgent. Nobody gets stuck talking to it.

Do we change our phone number?

No. Calls your team does not answer ring through to the desk, and it answers in your company’s name.

What does it need from us?

Your services, service area, hours, calendar, and who should get the call summaries. We do the setup.

Can I hear it first?

Yes. Call the live demo and talk to it the way one of your customers would.

Hear it before you decide.

Call it the way one of your customers would. If it isn’t good enough for them, don’t use it.

Hear it answer a callBook a call